tdjee Privacy Policy — Your Data Is Our Responsibility

tdjee is a trusted online gaming and entertainment platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy ("Policy") will inform you of how tdjee manages your personal information, what purposes it is used for, and how it is kept safe.

This policy applies to the tdjee website, mobile platform, and all related digital services. We may update our privacy policy from time to time. In the event of changes, we will make every effort to notify users.

When creating an account on tdjee, playing games, and making financial transactions, we collect certain necessary information. This collection is done solely to improve service quality and meet legal obligations.

1.1 Information You Provide Directly

When you register on tdjee or use the services, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID or passport number (for identity verification)
• Residential address
• Payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Account password (stored in encrypted form)

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Session duration and navigation history
• Gaming activity logs and transaction history
• Information collected through cookies and similar tracking technologies

1.3 Information Received from Third Parties

In some cases we may receive identity and financial information from third-party verification service providers. This information is used solely to prevent fraud and ensure secure transactions.

tdjee uses your personal information only for specific, legitimate, and transparent purposes. We never use information outside the scope of this privacy policy.

2.1 Service Delivery and Operations

• Account creation, verification, and management
• Processing financial transactions including deposits and withdrawals
• Providing gaming services, bonuses, and promotional offers
• Providing 24/7 customer support in Bengali
• Ensuring the technical functionality of the platform

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• User age verification (21+ years)
• Implementing responsible gaming policies
• Meeting applicable legal and regulatory obligations

2.3 Communication and Marketing

• Sending important account-related notifications
• Informing you about new promotions and offers (based on your consent)
• Notifying you of service changes or updates
• Collecting customer surveys and feedback

tdjee does not sell your personal information to third parties. However, in certain circumstances we may need to share information with our trusted partners or authorities.

3.1 Service Provider Partners

We work with selected partners for payment processing, identity verification, and technical services. Only the necessary information is shared with these partners, and they are required to comply with our privacy standards.

3.2 Legal Obligations

We may disclose information to authorities to comply with court orders, government investigations, or applicable legal requirements. In such cases, we will make every effort within the bounds of the law to notify you.

3.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances we will notify users in advance.

tdjee adopts industry-standard technical and organizational measures to keep your personal information safe.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transmission is secured
• Passwords are hashed and stored according to industry standards
• Firewalls and security layers to prevent unauthorized access
• Regular security audits and vulnerability testing
• Two-step verification (where applicable)

4.2 Data Retention Period

We retain your personal information only for as long as legal obligations or service needs require. Even after an account is closed, certain information may be kept for a defined period due to legal requirements. Once that period has passed, the information is securely deleted.

4.3 Response to Data Breaches

If a security breach occurs, we will promptly notify affected users and take immediate preventive action.

The tdjee website and platform use cookies and similar technologies. These technologies help improve your browsing experience and keep the platform running smoothly.

5.1 Types of Cookies

• Essential Cookies: Login sessions and security — the platform will not work without these
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: For reviewing and improving platform usage
• Performance Cookies: To identify loading speed and technical issues

5.2 Cookie Controls

You can disable cookies in your browser settings. However, this may affect some important functionality of the platform. Disabling essential cookies will prevent you from logging in normally.

tdjee believes that every user should have control over their own personal information. To that end, we ensure the following rights:

6.1 Right of Access

You can contact us at any time to find out what information we hold about you. We will provide this information within a reasonable time.

6.2 Right to Rectification

If there is any incorrect or outdated information in your profile, you can have it corrected through our support team.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained if there are legal obligations or an ongoing investigation requires it.

6.4 Right to Restrict Processing

You may request that we not use your information for certain purposes — particularly in the case of marketing communications.

6.5 Right to Object

You have the right to object to the processing of your information, particularly where we are processing data on the basis of legitimate interests.

tdjee strictly provides services only to those aged 21 years or older. We never intentionally collect personal information from minors.

Age verification is mandatory at registration. If we confirm that a minor is using our platform, their account will be closed immediately and the related information will be deleted.

If parents believe their child is using our platform, please contact us immediately.

In some cases our service provider partners may be located in different countries. Your information may be transferred to and processed in those countries.

We ensure that appropriate safeguards are maintained for such transfers. All of our international partners are contractually bound to comply with our privacy standards and applicable data protection laws.

tdjee may update this privacy policy from time to time — due to new legal requirements, changes in services, or updates to industry standards.

For important changes, we will notify users by email or through a notice on the platform. The effective date of the updated policy will be stated at the top of this page.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. We therefore recommend reviewing this policy regularly.

If you have any questions, concerns, or requests about this privacy policy, please feel free to contact us. Our team is always ready to help you.

• Email: [email protected]
• 24/7 Live Chat: Get direct support in Bengali through our platform

We aim to respond to all privacy-related requests within a reasonable time.

To learn more about responsible gaming, visit our Responsible Gaming page, and for common questions visit our FAQ page.